Activity: 05.07 - Manage Problems And Actions
The objective of this activity is to monitor problems and issues or outstanding actions if any, during problem resolution. It also ensures any escalations due to problems are appropriately handled.
DescriptionWork Breakdown StructureRolesWork Product Usage
Relationships
Parent Activities
Description
The Problem Manager must monitor, control, and coordinate day-to-day activities to ensure smooth execution of the Problem Management process. Problem Records must be reviewed for timely closures and backlogs. In case of escalations that may arise due to SLA response / resolution breach, poor handling of the problem, service not restored as per agreed timeline etc., the Problem Manager must handle the same.